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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
All returns are subject to our terms and conditions which can be found at the bottom of our site.
Any items being returned must be received by us within 14 days of your receipt. Items must be returned in a clean and unused condition, in the original packaging. Items returned must be insured by the sender as we cannot take responsibility for any items lost in the post. A 10% restocking fee will be applied. Customer will not be credited a refund until the unit is received and analyzed for any damages. All returned units will be reviewed for damage and determine whether the damage was caused by customer abuse. If the damage was caused by the customer, the return will not be accepted.
Faulty or Incorrect Orders - This must be arranged in advance by emailing our office at hello@ceecoach.co.uk Once approved, if the item is returned to us and if deemed faulty it will be repaired or exchanged. Please do not return faulty goods without prior agreement. Return Form - Please ensure you also read and complete this form enclose it within the parcel.You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty and a return has been pre-arranged with a member of staff. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive with us.
International Returns: When returning parcels from outside the UK the parcel must be clearly marked "Goods Returned to Vendor" or “Return” and this should also be noted on any customs declarations. Failure to comply with the above return policy may result in you incurring customs charges on goods re-entry to the UK. We are not obliged to pay any customs charges incurred by incorrectly labelled parcels. At this time we do not offer free returns for international parcels.
Christmas Period Returns (1st November to 24th December)
Any items ordered during this time may be returned in a clean and unused condition with labels attached for exchange or refund before 8th January. This does not apply to special order items.
Refunds will be processed up to 30 days of the goods arriving. You will be reimbursed via your original payment method.Our Return address:CeeCoach LtdHewin Hill FarmCoalpit LaneWaterfoot, LancashireBB4 9SAUK
Season:2025
Brand:Cee Coach
Code:100-0201EU
To update your CEECOACH 1, you will need our update program and the update file itself to install the new software. Before you start downloading the new software, please read the detailed instructions for the CEECOACH update programhere.Here's how it works:
It's made for lessons and training, whether that's one-on-one communication with 2 CEECOACH 1 devices or a larger group/clinic with multiple CEECOACH devices, your device is ready for your next adventure.